Support

Account & purchases

• Account: manage your profile and delete your account in-game under Account → Delete account, or on the web account page.
• Purchases & refunds: purchases are handled by the store you bought through. For Mac App Store purchases, request refunds via Apple's reportaproblem.apple.com.
• Sign in with Apple: Mac App Store and iOS online features use Sign in with Apple. Make sure you are signed into your Apple Account on the device.

Reporting players & safety

Usernames are public and chosen by players. If you see an offensive username or abusive behavior, report or block that player from the in-game Account screen, the desktop and mobile apps, or your web account under Recent Players. We filter usernames on creation and review reports promptly.

We have zero tolerance for objectionable content and abusive behavior. For urgent safety or conduct issues, open a signed-in player-report ticket or email support@chonkblocker.com.

Common questions

• The game will not go online. Check your internet connection and sign-in state. Single-player and local play work without an account.
• Controller not detected. Reconnect the controller, restart the game with the controller connected, and make sure macOS, Steam, or your platform has not blocked the device. Keyboard controls remain available.
• Leaderboards or challenges missing. Sign in, check that the run finished online, and open a ticket with your username and approximate time.

Privacy & data

For privacy questions or data requests, open a signed-in privacy ticket or email privacy@chonkblocker.com. See our Privacy Policy.